What to do when encountering a White Screen?
If you encounter a white screen when trying to open the Priverion platform, it is likely because parts of the platform are blocked, often by a proxy server or content filtering tools. This can prevent the platform's components from loading correctly.
Possible Causes:
- Proxy Server or Content Filtering: Some network environments block specific domains or content types that the Priverion platform requires to function.
- Network Restrictions: Firewalls or other network security measures may inadvertently block our resources.
Steps to Resolve:
Check Network Configuration:
- Ensure that the domains and resources required by the Priverion platform are not blocked.
- You may need to whitelist specific domains or IP ranges used by Priverion. Contact your network administrator for assistance.
Verify Browser Compatibility:
- Make sure you are using a supported browser (Chrome or Edge).
- Clear your browser cache and cookies to remove any outdated data.
Need More Help?
If these steps don’t resolve the issue, please get in touch with our support. Include the following information to help us assist you efficiently:
- The browser and version you are using.
- The country you are trying to access from.
- A screenshot or detailed description of the error.
- Information about your network setup (e.g., if you are behind a proxy or using a VPN).