Incidents & Breaches

Overview

Efficient documentation of data protection incidents and breaches is crucial. This documentation involves systematically recording and managing security incidents and data breaches occurring within an organization.

Throughout the incident process, documentation serves as a central information source for all stakeholders involved in incident response. Clear and comprehensive documentation enables timely communication, facilitates collaboration, and demonstrates compliance with legal requirements. Moreover, it aids the organization in effectively responding to regulatory inquiries or audits.

Additionally, documentation serves as a valuable learning tool. By analyzing security incidents, organizations can identify patterns, root causes, and recurring issues. This analysis contributes to enhancing security measures and response strategies to minimize future incidents.

On the overview page, you'll find a list of all your documented Incidents & Breaches, categorized into their status All, Processing, Documenting, Reporting, Mitigating, Learning, and Resolved. Click on an existing element to manage it, or create a new one.

Creating a new Incident

When creating a new incident, you will be prompted to provide some essential details:

• Define the responsible person and specify the current status. 
• Name the incident. 
• Input the incident date and time, along with the reporting date and time
• Give a detailed description. 

Click the Save button once you filled out all the information.

Editing an Incident

When you select a specific incident, you'll access its general information. To modify these details, click on the Edit button. As with most elements, you can manage its Access or write notes by clicking the Notes button on the right.

Click on the blue menu icon at the top left to expand the menu; you can then select the different tabs to edit.

You can perform further actions under the tabs:

• Create Log entries: Document progress or important events under the appropriate tab.
• Documents, tasks and assessments: Click on Add to link corresponding elements to the incident or create new ones.
• Workflow: Trigger a workflow if required.